We want fair, predictable resolutions. Seller-specific conditions shown on the listing or at checkout apply in addition to this policy, but they do not remove mandatory consumer rights.
Start a request
Open the order in your account or contact Customer Care with the order number, item, reason, and clear photos when relevant. Do not return an item until return instructions and the correct address are confirmed.
Damaged, incorrect, missing, or not as described
Report a problem promptly after delivery. The seller and marketplace may request reasonable evidence and offer repair, replacement, price adjustment, cancellation, or refund as appropriate under the listing, this policy, and applicable law.
Change-of-mind returns
Eligibility and return periods depend on the product, seller, destination, and mandatory local law. Items generally must be unused, complete, and returned with original packaging where reasonably possible. Personalized, perishable, hygiene-sensitive, activated digital, or other legally excluded products may not qualify unless defective.
Return delivery and inspection
The party responsible for return delivery costs depends on the reason, seller terms, and applicable law. Use trackable delivery when instructed. A returned item may be inspected before the resolution is completed, without delaying mandatory remedies.
Refund timing
Approved refunds are sent to the original payment method unless another lawful method is agreed. Processing time depends on the payment provider and bank. Original delivery charges and deductions are handled as required by the applicable return reason and consumer law.